The value of webcasting in a corporate environment is in the cost per viewer. To a company that recognizes that great communication is a key to an engaged workforce, webcasting is a natural choice. In today’s business world, sharing business intelligence, discussions, training, news and info that you do not want to share outside your organization demands some level of webcasting. Exactly how to securely webcast within a company that is busy doing what it does, has been the stumbling block. Defaulting to the simplest and most unorganized types of webcasts such as screen sharing applications can create a sense of disorganization and lack of effort on the part of management by the workforce. As with any communication effort to present a quality product in webcasting, some knowledge of the options is needed. That requires some simple research.
To those that do investigate the task of producing secure live webcasts reliably with a properly professional image, high quality video and graphics and often on very short notice, the big picture emerges. The job of live webcasting a consistent message to a large audience, in a professional manner securely reveals the complex web of skills and technologies that are needed.
For the corporate world to pivot and try to develop a new department, hire the properly experienced staff and manage this subset of in-house skills has costs. Just knowing what skills and tools are needed takes someone – or even a staff of people – with those skills to define the positions, interview, hire and create a budget for equipment and software. The cost is that time, the human resources, and the money wasted getting up to speed. How long will you give them to “get going”? During that time you’re either missing the opportunity to benefit from live webcasting internally, or you’re paying an outside webcasting service and your in-house staff as they learn. Likely both.
Before you choose a webcasting service ask these questions. . .
- Do I get a Web Media Portal built exclusively for my events?
- Do you provide all staff before, during and after the event?
- Do you provide integrated user registration and management?
- Do you include all web hosting and content delivery/streaming?
- Do you include Pre-webcast testing and any required pre-production?
- Do we get a unique web address for your webcast events or portal?
- Can we have an unlimited number of live webcast webinar participants?
- Do we get complete access to and control of webcast archives that we can share?
- Do we get a branded website portal as required?
- Do you provide a Video webcast player with Synchronized PowerPoints?
- Can we create and edit presenter photos and session descriptions or an agenda?
- Is there Live Q&A, and user reporting for immediate feedback?
- Do you integrate with our internet merchant account or Paypal so we can charge viewers?
We’d love to be your webcast provider for your next town hall meeting.
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Most executive leaders I direct in the video world are great speaking to large audiences but usually need to be reminded of the importance of eye contact in video communication. Just as you would not want your friend or spouse looking all around while you’re trying to discuss something important the leader using video communication must keep their eyes focused on the lens. Addressing the camera without moving your eyes off the lens is the most effective way to convey authenticity to your audience. The camera might add a few pounds but who cares if your eye contact is insincere. For leaders addressing directly to the lens it’s critical to lock their eyes on the lens naturally. There may be times you may want to pause briefly and look off camera as if to gather your thoughts, however, do not think the camera will forgive wandering eyes when it comes to video communication.
On a less professional level I watch vloggers posting videos to multiple social media platforms like Facebook, Youtube and Periscope, etc. In attempt to watch themselves on live platforms their eyes are constantly moving back and forth. Be very careful when watching yourself online instead of focusing your eyes on the camera. The camera and the audience cannot be fooled if you’re more interested in how your hair looks than connecting to the lens. It may reveal your true intentions to the audience you’re trying to sell. If you’re not telling the truth or not being authentic most people will feel the insincerity in your eyes and voice.
You have plenty of time to practice this eye contact discipline. If you’re in a professional environment doing a presentation in front of an audience be sure to own the content of your message before the presentation. If you’re interviewing others in a panel discussion in front of an audience be careful not to get distracted by allowing your eyes to wander off the panelists. If there’s a camera involved your audience will interpret it as insincerity.
If you’re reading a teleprompter straight to the lens in a professional video environment be mindful of the ‘deer in the headlights’ stare. You’ll scare your audience. It’s alright to blink. Also, don’t let the action behind the lens distract you from the message. (Hopefully most video professionals understand the importance of minimizing movements behind the lens.)
Remember cameras LOVE sincere smiles. Speak the entire sentence with a smile if it’s appropriate.
Use that twinkle in your eye to drive home key points. Speak love with your eyes.
Rule #1 for me is “Know your Audience!” With your audience in mind use your eyes to communicate your message from the heart. They’ll feel the difference and you’ll get the results you want.
In the world of video marketing communication and video story telling I spend a lot of time studying facial and body language. In my previous life as a leader and mentor of teams I used this ability to screen and hire our producers, editors and video communications teams. After making hundreds of phone calls and pouring over hundred’s of resume’s and demo reels to fill critical roles nothing was more fulfilling than putting a potential team member in a room with 4-5 of their peers and watch the non-verbal communication. Sometimes I would delay the meeting just to ‘watch’ was what going on. It was really valuable (and worth it) to treat the final round candidates to lunch with their spouse and watch the interaction with their potential future team mates. Priceless! The main purpose for this meeting is to watch current team members and how they accept the new incoming hire. Little glances and checking with others will give you most of what you need to know. I would always followup individually to hear what concerns each of our team members had with the potential employee. It’s a valuable tool for hiring and building trust in your team. I truly valued their input!
It’s not cruel, as some have said, considering that the senior producer I’m hiring will be sitting in a screening room or edit suite with the CEO or directing other C-suite level leaders. They better know how to interact with their peers comfortably. I expect them to know how to defend their video creation and without sweating.
Leaders would do well to cultivate this special gift to build teams. If I’m speaking to someone face to face I can normally tell what they think of the people surrounding them by their body language. Are their eyes focused, do they position themselves toward the one they’re addressing or someone more important. Of course we use all the typical body language signals that we’ve all learned in leadership roles. It sounds a bit arrogant, however I’ve used ‘the gift’ in private life and to lead others. If you’ve been in a leadership role for more than 10 years, great news, you probably have the gift too!
The plot thickens. . .
With regard to video storytelling the smallest tilt of the head, blink of the eyes or movement of the hands sends a message or change in direction of the discussion. Combined with voice inflection and sentence structure I have everything I need to make a sound decision. I ask my team members to watch and listen to content and body language changes as well. In the video communication world our job is to tell the story using the best camera angles, lighting, audio and graphics at the right time. It works for all sorts of everyday life, especially as you do everything you can to influence others and do things that matter. Video communication teams, ask your people to pay attention to what is NOT being said and craft an even better story! Non-profit organizations would do well to pay special attention to their volunteer teams. Take your people watching skills to a new level.
I’d love to hear your thoughts!
Two Roads Video captures all kinds of multi-camera HD productions with live streaming and customized media portals. One of the common areas for improvement is lighting the talent and specifically using back light. Typically the lighting is done by an A/V/L company. (Audio/Video/Lighting) In addition to providing all the microphones, sound reinforcement and video screens. They are well-versed at aiming the base light at the stage, however unless asked they don’t always use back light or light from the rear. Just the right amount of back light can separate the foreground from the background and visually set the speaker out in front from a “dark curtain.” Back light is fundamental and needs to be considered in every shot. If you hire an AV company who is also providing the lighting ask them to include enough back light to cover each position individually. With today’s LED lighting the flexibility is wonderful. You can adjust the color temperature and brightness. That’s important when the presenters are not all tall, dark and young. Speakers with gray hair and no hair need less back light than those with dark hair. Just one more thought. . . if you’re using any kind of subtle colored backlight in the lightning plan be sure to turn off all the colored lighting before you white balance the cameras. Something to consider as you continue to improve your game. I can count on one hand the number of LD’s I’ve worked with in my lifetime who actually understand and can execute great television and video lighting. Combine those skill sets, with single camera, film-style and warm color temperatures! You get really nice looking video! You’ll know it when you see it.